Privacy Policy - Tadlock Water Solutions of Lubbock
Last updated: February 4, 2026
Who We Are
Tadlock Water Solutions of Lubbock (“Tadlock,” “we,” “us,” or “our”) provides water treatment and related services to customers in and around Lubbock, Texas.
Business details
Information We Collect
We collect information that you provide to us directly or through our website, scheduling tools, text messaging, phone calls, or in-person, including:
- Contact details (name, phone number, email, service address)
- Service details (property notes, appointment dates, job history, photos you provide)
- Billing details (invoice amounts, payment status, and limited payment information processed via our payment partners)
- Communications (texts, call logs, and related metadata)
How We Use Information
We use your information to:
- Schedule and complete services, send estimates and invoices, and manage your account
- Send appointment reminders, job updates, service notices, and support messages (via SMS/text, phone, or email)
- Improve operations, customer service, and safety/security
- Comply with legal obligations and enforce our terms
Text Messaging & Phone Communications
If you provide a mobile number, you agree that we (or our service providers) may send you texts related to your account and services (e.g., appointment reminders, estimates/invoices, updates, and occasional promotions). Message frequency varies. You can opt out at any time by replying STOP. For assistance, reply HELP or contact us using the details above. Standard message and data rates may apply. We keep our texting practices transparent to meet carrier requirements for A2P messaging.
Sharing Information
We do not sell your personal information. We may share it with:
- Service providers who help us run our business (e.g., customer management, communications, scheduling, payment processing)
- Professional advisors (accountants, auditors, legal counsel)
- Required disclosures when we believe it’s necessary to comply with law, protect you, us, or others
Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, including access controls and secure systems. No method of transmission or storage is 100% secure.
Data Retention
We retain information as needed to provide services, meet legal/financial recordkeeping obligations, resolve disputes, and enforce our agreements. When no longer needed, we take steps to delete or de-identify it.
Your Choices & Rights
You may request to access, correct, or delete your information, or change communication preferences (including opting out of texts) by contacting us using the details above.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date shows when changes were made. Material changes will be posted on our website.
Contact Us
Questions or requests about this policy? Contact: servicetadlockwater@gmail.com 806-687-6152 |
